Frequently Asked Questions

Learn More About Our Services and Policies

What is Picnic & Unwind

Picnic & Unwind is an event management company that strives to bring you the best luxury picnic experiences and tablescaping services in the District of Columbia, Maryland, and Virginia metropolitan area. Our company brings a refreshing way to host your next party in style. Whether it is a casual date, proposal, birthday party, bridal shower, anniversary, brunch with friends, tea party, team building, photoshoot, or other special occasion, our team is committed to creating a memorable experience for you and your loved one(s).

 

We work with you to capture your needs and desires by focusing on the details, bringing our creative energy and recommendations for a well-executed event. All you have to do is show up and unwind.

Are there safety precautions?

Your safety is of the upmost importance to us. We take all the appropriate measures to ensure this is a clean, safe experience. We sanitize all items before and after each event and provide hand sanitizer for each outdoor event. As this pandemic continues, we will be updating our policies and following CDC guidelines.

How much is the booking deposit?

To reserve your event date and time slot, we require a 50% Booking Deposit.
The remaining amount is not be due until 48 hours before your event.

Where can I have a picnic?

You can have a picnic indoors or outdoors. If outdoors, anywhere with flat ground that would allow us to set up will work. We can setup a picnic in any parks in the DMV area that you prefer or if you would prefer something at your home, we can setup indoors or in your backyard.

Do you travel for picnics?

We are currently only servicing the Washington DC metro area, typically within an hour away from Rockville, MD. If you’d like something further away, we are open to it! Extra fees may apply based on distance and complexity of set-up/clean-up.

How long do events last?

Luxury Picnics are scheduled for a minimum of two hours.  Additional time is available for additional fees. 

Tablescaping service rentals are typically a 4 to 24 hr rental depending on the event. 

Can I leave the picnic whenever I want during my booking time frame?

If you would like to have your picnic for a shorter amount of time than the package you’ve selected’s duration, please let our team know in advance in order to make arrangements to stay in the general vicinity.

 

If you decide to depart your picnic early, we require a minimum notice of 30 minutes so that equipment is not left unattended. 

Equipment should be supervised at all times and/or clients will be held responsible for any damaged or missing items.

Do I need to clean up after the event?

No. All you have to do is show up and enjoy! Leave the rest to us after your event ends. If you are acquiring our tablescaping services and we are picking up next day, we will provide you with an empty bin where you can place your dirty dishes, utensils, etc. 

Can I bring my own food?

Yes, you can bring your own food. You can also take advantage of our carefully crafted charcuterie boards that can be made to fit your dietary needs. Our charcuterie boards contain meats, cheeses, dried fruits, berries or other organic and fresh produce, and/or other seasonal items. We just ask that you leave any trash in the waste basket.

What if the weather is bad?

We understand the weather can be unpredictable and we care about your safety and our team's safety. If inclement or unsafe weather is expected and your event is scheduled to be outdoors, we can either move the event to an indoor location or we can attempt to reschedule it for another date. Just let us know ahead of time! However, Picnic and Unwind reserves the right to make cancellations on the day of the picnic due to inclement weather. If this happens, we will notify you of the cancellation via email or phone, and we will work with you to reschedule the picnic for a different day and time.

What is your cancellation policy?

We do not accept cancellations within 48 hours of the picnic time. If you reach out to us before the 48 hours, we can attempt to work with you to reschedule for another date/time. A rescheduling fee of $35 will apply and will be due at the time of rescheduling. If you still want to cancel prior to the 48 hours, your deposit is non-refundable and there will be a cancellation fee of $100 due at the time of cancellation.

What happens if I am going to be late to my event?

We understand that life happens & traffic occurs. After all, this would not be the DMV area without it. Because we take multiple bookings & set-up an hour or more in advance, we ask that our clients map out their commute & plan to show up 5-10 minutes before the planned picnic time.

If you will arrive late, please notify us as soon as possible prior to your picnic's start time. Unfortunately, we will need to end at the original time in order for us to service all of our clients as planned. If you do not notify us, we are only able to wait 20 minutes past the original booking time before we start packing up. Anyone more than 20 minutes late, without notice, will not be refunded for their picnic as our team makes multiple efforts to ensure our clients are fully aware of their booking details.

Can I bring my pet to my picnic?

We welcome furry friends at our picnics!
However, because certain equipment may need to be professionally cleaned in the case of hair and other accidents, we ask for a $50 Cleaning Fee for all bookings where a pet will be attending. This is to ensure that our equipment remains in top quality for our next clients.